Description
Good phone communication is a highly valuable tool to have in an employee’s skill-set to build confidence, improve sales, and help gain new customers. A more confident employee is known to produce happier and more loyal customers.
The Call Centre Training course can help lower costs related to turnover by teaching skills to improve productivity and performance. It covers evaluating metrics and coaching participants to reach their potential, and provides tips to keep skill-sets at a high level.
Topics Include:
- Getting Started
- The Basics
- Phone Etiquette
- Tools
- Speaking Like a Star
- Types of Questions
- Benchmarking
- Goal Setting
- Key Steps
- Closing
