Description
While a training program on workplace manners and courtesy may seem like overkill, the reality is that perceived rudeness can drastically affect an organization. Understanding uncivil behaviour and workplace etiquette can have a direct impact on the bottom line.
The Civility in the Workplace course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. It teaches the skills needed to effectively practice civil behaviour, as well as different ways organizations can systematize civility in the workplace.
Topics Include:
• What is Uncivil Behavior?
• Effective Work Etiquette
• Costs and Rewards
• Conflict Resolution
• Getting to the Cause
• Communication
• Negotiation
• Identifying Your Need
• Writing a Civility Policy
• Implementing the Policy
