Description
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and smart phone apps. The customer experience begins long before the purchase is made.
The Customer Support course teaches the new opportunities in customer support services via the internet, and how to maximize these opportunities. It reviews the most common forms of technology being used for customer interaction and what best practices are important to adopt.
Topics Include:
• What Is Customer Service?
• Challenges
• Email
• Texting
• Webchat
• Multi-Channel Apps
• Support Ticket Apps
• Documentation
• Feedback
• Being Proactive
