Description
Delivering constructive criticism is challenging for most people but if done correctly can provide great benefits to an organization. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees.
The Delivering Constructive Criticism course provides the tools to gain valuable knowledge and skills to assist with delivering feedback. It reviews when the appropriate time is for constructive feedback and what to do to ensure the behaviours are recognized and corrected. Providing timely and specific feedback shows an employee that management cares about them and will invest time and effort into their careers.
Topics Include:
• When Should Feedback Occur?
• Preparing and Planning
• Choosing a Time and Place
• During the Session
• Setting Goals
• Diffusing Anger or Negative Emotions
• What Not to Do
• After the Session
