With more and more businesses having a global presence, improving diversity knowledge is a required component of every company. Learning how to use strategies to be proactive and remove barriers encourages diversity in the workplace and community. The Workshop Diversity course teaches what diversity is and how it can create a more dynamic environment. It reviews how to use active listening skills and how to employ effective questioning techniques to improve communication and remove diversity barriers. Topics Include: Understanding Diversity Understanding Stereotypes Breaking Down the Barriers Verbal Communication Skills Non-Verbal Communication Skills Being Proactive Coping with Discrimination Dealing with Diversity Complaints as a Person Dealing with Diversity Complaints as a Manager Dealing with Diversity Complaints as an Organization

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Harassment can be based on a variety of factors such as race, sex, and disability and engaging in or not properly managing harassment situations can have legal ramifications for an organization. The Workplace Harassment course provides the tools to recognize harassment when it occurs. It covers the rights and responsibilities of an individual and helps to create a safe environment for all through recognition, identification and exercising anti-harassment policies. Topics Include: The Background Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace False Allegations Other Options Sexual Harassment Mediation Conflict Resolution The Aftermath

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Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees. In order to prevent workplace violence, it is essential to be familiar with the warning signs. The Workplace Violence course teaches how to recognize certain behaviours, and how to lower the risk of escalated situations. It helps identify the warning signs as well as provides coping and response tools in the event of an incident. Topics Include: What is Workplace Harassment? Identifying The Bully How to Handle Workplace Violence Risk Assessment Being the Victim Checklist for Employers Interview Process Investigation Process Developing a Workplace Harassment Policy

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