For many people, managing finances can be filled with anxiety. Formatting and sticking to a budget are key components to solving the finance puzzle but it takes hard work, self-control, and the right tools to reclaim financial freedom. The Managing Personal Finances course is the map needed to navigate creating a financial plan for a better financial future. Learn how to budget, create financial plans and pay off debt by developing your financial knowledge skills. Topics Include: The Benefits of Budgeting What to Consider Before Creating a Budget Types of Fixed Personal Expenses Types of Fluctuating Personal Expenses Establishing Your Goals Determining Where Cuts Can Be Made Tools Sticking With Your Budget Additional Ways to Make Money Paying Off Debt

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Managing those in leadership positions takes a special set of skills. Not only do you have to support your managers as individuals, you also have to ensure they are supporting their workers as well. It requires a balance between supportive coaching and guiding leaders to think through and discover solutions on their own. Successful managers of managers know how to delegate and avoid micromanaging but are hands on when necessary. The Managing Managers course provides the tools for leaders to be able to provide the skills, guidance, and empowerment to their teams of managers. They will be better suited in leading and motivating to produce results. It teaches ways to lead new as well as experienced managers and focuses on creating an environment of continued learning and development. Topics Include: Grooming a New Manager Measuring Performance Motivating Managers Signs of Poor Management Trusting Your Team of Managers When an Employee Complains about their Manager Coaching and Mentoring When Do You Step In? Remembering These Basic Qualities

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A life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals. Knowing how to maximize full potential and reach desired results is done through identifying strengths and weaknesses and overcoming personal obstacles. The Life Coaching Essentials course teaches the importance and benefits of life coaching. It covers the tools and techniques that life coach services utilize to help achieve goals in both the professional and personal setting. Topics Include: Why You Need a Life Coach? The Benefits of Life Coaching Life Coaching Challenges Basic Structure of a Coaching Session Essential Skills for Successful Coaching Life Coaching Tools and Techniques Life Coaching Specialized Areas Applying What You Learned to the Workplace

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Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. The Lean Process and Six Sigma course is an introduction to this way of thinking that has changed so many corporations in the world. It provides an overview of the Six Sigma methodology and the tools required to deploy Six Sigma in an organization. Topics Include: Understanding Lean Liker's Toyota Way The TPS House The Five Principles of Lean Business The First Improvement Concept (Value) The Second Improvement Concept (Waste) The Third Improvement Concept (Variation) The Fourth Improvement Concept (Complexity) The Fifth Improvement Concept (Continuous improvement) The Improvement Toolkit

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Level 1 - 5 Courses Being a Likable Boss Appreciative Inquiry Coaching and Mentoring Conflict Resolution Leadership and Influence Level 2 - 10 Courses Being a Likable Boss Appreciative Inquiry Coaching and Mentoring Conflict Resolution Leadership and Influence Communication Strategies Crisis Management Delivering Constructive Criticism Employee Motivation Performance Management Level 3 - 15 Courses Being a Likable Boss Appreciative Inquiry Coaching and Mentoring Conflict Resolution Leadership and Influence Communication Strategies Crisis Management Delivering Constructive Criticism Employee Motivation Performance Management Accountability in the Workplace Critical Thinking Employee Recognition Knowledge Management Supervising Others

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To be a great leader requires learning the proper leadership and influencing techniques to help build confidence. Taking the lead and gaining experience for the first time as a genuine leader is never an easy task, but it can become natural with time and practice and be a rewarding experience. The Leadership and Influence course provides the tools needed to learn to make decisions as a leader and face challenges. It teaches basic influencing skills and guides through the evolution of leadership processes to better prepare and develop people in leadership roles. Topics Include: The Evolution of Leadership Situational Leadership A Personal Inventory Modeling the Way Inspiring a Shared Vision Challenging the Process Enabling Others to Act Encouraging the Heart Basic Influencing Skills Setting Goals

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Knowledge management is the organization of intellectual resources and information systems within a business environment. While this may sound simple, organizing the vast amount of information each person has is not an easy task! The Knowledge Management course provides the tools needed to begin implementing knowledge management in an organization, no matter the size of the company or budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Topics Include: Understanding Knowledge Management Dos and Don'ts The Knowledge Management Life Cycle The New Knowledge Management Paradigm Knowledge Management Models Building a Knowledge Management Rationale Implementing Knowledge Management in Your Organization Tips for Success Advance Topics

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Searching for a job can be intimidating. Knowing how to build a winning resume and cover letter, where to find job leads, how to network without feeling nervous, and preparing for an interview are all vital to success in finding that perfect job fit. The Job Search Skills course covers how to find the right resources for the best success in a job search. It provides a plan of action for finding that perfect job through the assessment of skills and understanding the best types of jobs to apply for. Topics Include: Identifying Your Values and Purpose Building Your Resume Polishing Your Resume Writing a Cover Letter Creating a Portfolio Networking Skills Skills for Success Where to Look? Understanding the Interview Interview Skills

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We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. The Interpersonal Skills course will provide the tools necessary to work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. Learn how to identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. Identifying and learning the skills needed in starting a conversation and moving a conversation along is key to progressing conversations to higher levels. Topics Include: • Verbal Communication Skills • Non-Verbal Communication Skills • Making Small Talk and Moving Beyond • Moving the Conversation Along • Remembering Names • Influencing Skills • Bringing People to Your Side • Sharing Your Opinion • Negotiation Basics • Making an Impact

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Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with social media which provides low-cost marketing tools that can reach a large audience. The Internet Marketing Fundamentals course provides a great set of skills to market a business online. Content is the king of Internet marketing, and understanding how to utilize great content is crucial. Understanding online marketing fundamentals is the key to growing any business. Topics Include: SWOT Analysis in Marketing Marketing Research Real Time Marketing Brand Management Social Media SEO Basics Website Characteristics Capturing Leads Campaign Characteristics

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The power of positive thinking is vital to increasing happiness, but for many it is a skill that needs to be developed. Once mastered, it has the ability to drastically increase happiness, affecting both the professional and personal environment. The Increasing Your Happiness course covers the importance of planning and practicing and provides development exercises. It teaches unique and helpful ways to increase happiness which can improve communication skills and increase productivity.  Topics Include: Planning Ahead for Happiness Planning Your Day Relating To Others Going To Your Happy (Work)Space Accentuating The Positive Using Your Benefits Taking Control of Your Career Happiness Setting Boundaries Practicing Positivity Choosing To Be Happy

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In the age of online shopping and technology, in-person sales can be easily overlooked. Personal contact in the world of sales is as important now as ever before but not all employees are confident with in-person sales techniques. The In-Person Sales course will teach the specifics of what it means to become an effective salesperson, and what the steps to success are with in-person sales. It focuses on the importance of connecting with customers and how to effectively move customers through the sales process. Topics Include: In-Person Sales Examples of In-Person Sales Sales Funnel Preparation Presentation Engagement Commitment Sell Loyalty Expanding

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Self-awareness is developing and understanding your emotions and feelings. It is an awareness of the physical, emotional, and psychological self through various cognitive and learning styles. The Improving Self-Awareness course will improve self-control, reduce procrastination, and develop mood management. Knowing how to improve relationships can translate into a wholly improved workforce. Stress will decline and productivity will increase as internal turmoil declines through improving self-awareness. Topics Include: What is the Self? Awareness of the Physical Self Time Management The Emotional Self Mood Management Interpersonal Awareness The Spiritual Self Independence Versus Interdependence

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Improving mindfulness is about understanding yourself and being “in the moment”. Understanding how to be mindful of actions and learning how to express and interpret the present environment is vital to improving mindfulness. Learn how to create positive connections and increase self-regulation of attention and personal experiences. The Improving Mindfulness course will provide benefits throughout the professional and personal environment. Improving mindfulness through gratitude, filtering, and active listening provides the advantage of seeing things in a new light bringing countless benefits. Topics Include: What is Mindfulness? Practicing Mindfulness Emotional IQ Cognitive Distortion Mindfulness Based Cognitive Therapy Mindfulness and Gratitude Cultivating High Performance Emotions Mindfulness and Customer Service Mindfulness and Leadership

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Level 1 - 5 Courses Employee Recruitment Employee Onboarding Hiring Strategies Business Ethics Change Management Level 2 - 10 Courses Employee Recruitment Employee Onboarding Hiring Strategies Business Ethics Change Management Managing Workplace Harassment  Health and Wellness at Work Sensitivity Training Employee Termination Processes Generation Gaps Level 3 - 15 Courses Employee Recruitment Employee Onboarding Hiring Strategies Business Ethics Change Management Managing Workplace Harassment  Health and Wellness at Work Sensitivity Training Employee Termination Processes Generation Gaps Conducting Annual Employee Reviews Diversity and Inclusion Human Resources Management Safety in the Workplace Social Media in the Workplace

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Many tasks that were once thought to fall under the responsibility of the human resources department have now become a part of the knowledge that any leader should know and practice. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues. The Human Resource Management course equips managers with the basic tools to handle numerous human resource situations and provides the skills to assist with topics such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. Topics Include: A History of Human Resources The Interview Process Employee Orientation Following Up with New Employees Workplace Safety Dealing with Harassment and Discrimination Workplace Violence Managing Employee Performance Disciplining Employees Terminating Employees

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Successful companies are made up of great employees. Hiring the right person is more than just skills and abilities; it is about finding the right combination of talent, attitude, and fit for an organization’s culture. Hiring and training employees is an expensive venture that can be managed by recruiting and hiring the right candidates. The Hiring Strategies course teaches the necessary tools to seek out great candidates and ensure they are a fit for the company through effective plans and best practices during the selection process. Topics Include: Defining and Knowing the Position Hiring Strategy Lure in Great Candidates Filtering Applicants to Interview The Interview Selection Process Making an Offer Onboarding

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High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task but by learning to identify those challenges it is easy to push through to success. The High Performance Teams (Remote Workforce) course covers the importance of understanding and managing the way people interact in a remote environment. It teaches how to build collaborate teams that can effectively communicate in a remote setting and it provides the tools to help create teams that can accomplish any task. Topics Include: Remote Workforce High Performance Teams Characteristics of High Performance Teams How to Create Teamwork Types of Communication Training Your Team Managing the Team Effective Team Meeting How-to Keeping Happy and Motivated High Performance Team Don’ts with High Performance Teams

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High Performance Teams (Inside the Company) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. Bringing team members together can sometimes be a challenging task but by learning to identify those challenges it is easy to push through to success. The High Performance Teams (Inside The Company) course teaches the importance of developing a core set of high performance skills. It provides the tools to understand and manage the way people interact in an office setting and helps position high performance teams to accomplish any task. Topics Include: The Benefits of High Performance Teams Challenges of High Performance Teams How to Build and Lead High Performance Teams Characteristics of High Performance Teams Roles of an Effective Team Leader Traits of Great Leaders Leading High Performance Teams Ideas for Motivating High Performance Teams Steps to Retaining High Performers Augmenting Team Performance

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A goal for every organization should be to ensure a work environment that promotes healthy, happy and productive employees that are given the opportunity to experience the benefits of a healthier lifestyle and workplace.The Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within an organization. Learn how to take a positive step in supporting common challenges such as smoking cessation, nutrition, and preventative care.  Topics Include: Meaning and Definition of a Health and Wellness Program Types of Health Behaviour Programs Health Behaviour Programs Health Screenings and Maintenance Programs Mental Health Programs Evaluating the Need Planning Process Implementation Creating a "Culture of Wellness" Evaluating Results

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Being prepared for the inevitable situation of serving an unhappy customers can make all the difference in resolving issues and ensuring return business. Knowing how to build rapport, recognizing certain body language and knowing the steps to problem resolution are all important components of effectively handling difficult customers. The Handling a Difficult Customer course teaches stress management skills and covers both in-person and over the phone techniques. It reviews addressing complaints, the scenarios to be aware of and how to follow up properly to generate return business. Topics Include • The Right Attitude Starts with You • Internal Stress Management • External Stress Management • Transactional Analysis • Why are Some Customers Difficult? • Dealing with the Customer Over the Phone • Dealing with the Customer in Person • Sensitivity in Dealing with Customers • Scenarios of Dealing with a Difficult Customer • Following up With a Customer Once You Have Addressed Their Complaint

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Goal Setting is an essential skill for completing more tasks and getting things done. Understanding goal characteristics, developing time management ability, and knowing what to do when setbacks occur is vital to being a better goal setter. The Goal Setting and Getting Things Done course will cover strategies to help deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in both the professional and personal environment resulting in better productivity. Topics Include: Overcoming Procrastination Four Ps of Goals Setting Improving Motivation Wise Time Management Tips for Completing Tasks Increasing Your Productivity To-Do List Characteristics SMART Goals Mistakes Will Happen

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As older workers delay retiring and younger workers are entering the workforce, the work environment has become a valuable patchwork of varying perspectives and experiences. While having various cultures in one workplace can present communication problems and conflicts, the benefits of such variety typically outweigh the challenges. The Generation Gaps course will help participants understand the various generations present at work and the value that ideas and suggestions from both young and older workers bring. Learning how to deal with the Generation Gaps at work can help an organization thrive in the marketplace creating better leaders and co-workers.  Topics Include: History Traditionalist Baby Boomers Generation X Generation Y (Millennials) Differentiations Between Generations Generation Z Finding Common Ground Conflict Management

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Facilitation is often referred to as the new cornerstone of management philosophy. It focuses on fairness and creating an easy decision-making process. Creating a comfortable environment through better facilitation provides a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills course can help with better decision making. It teaches what facilitation is all about, as well as provides tools that can be used to facilitate small meetings. A strong understating of how to command a room and dictate the pace of a meeting creates great facilitators. Topics Include: Understanding Facilitation Process vs. Content Laying the Groundwork Tuckman and Jensen’s Model of Team Development Reaching a Decision Point Dealing with Difficult People Addressing Group Dysfunction About Intervention Intervention Techniques

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