Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant. This course will show you what it takes to be a successful assistant by teaching what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide the necessary tools. Topics include: Working with Your Manager Administrative Soft Skills Effective Time Management Meeting Management Tools of the Trade Being an Effective Gatekeeper Organizational Skills Confidentiality Guidelines Special Tasks

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Events do not just happen, they take time to plan, develop, and create. Hosting a great event means having excellent planning and administrative techniques. They are the basis of producing engaging events that leave a positive and lasting impression on each attendee. The Event Planning course explores ways to work with vendors, security, technicians, and wait staff. It touches on the various event types such as awards ceremonies, charity events, and business conferences to teach the skills required to pull off a successful event. Topics Include: Types of Events Brainstorming Types of Entertainment Support Staff Technical Staff Vendors Finalizing the Plan Administrative Tasks Getting Organized Post Event Activities

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Would you like to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need the Entrepreneurship course! Being an entrepreneur can come with many risks. These risks are minimized and can help give you the edge to achieve your dream by learning about topics such as drafting a business plan, knowing your competition, and successful marketing. Topics Include: • Deciding on the Type of Business • What is the Market/Competition Like? • Basics Of Starting a Business • Creating a Business Plan • Getting Financing • Hiring Employees • Training Employees • Marketing the Business • Running the Business • Growing the Business

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The termination of an employee is never an easy task and should always be a last resort after all other avenues to improve performance have been covered. But sometimes, despite all attempts to retain an employee the person needs to be dismissed from the company. When this occurs, it is important to be skilled and prepared. The Employee Termination course covers the development of a core set of skills required when in an employee termination situation. It teaches the components of open communication and covers the factors involved in conducting a thorough dismissal process.     Topics Include: Performance Improvement Plan (PIP) Before Dismissal Employees Who Should Be Terminated Things to Consider When Setting Up the Termination Meeting The Correct Way to Terminate an Employee Employment Termination Checklist The Don’ts of Firing an Employee Conduct Effective Exit Interviews

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Recruitment is essential to the success of any business. Many companies simply wait for talent to come to them, advertising open positions and hoping that the right fit appears. Hiring the right employees can reduce training and turnover costs considerably. Having a great employee recruitment program is paramount to success! The Employee Recruitment course not only teaches how to recruit the right people but helps develop interview skills and how to actively seek out qualified candidates to find the best talent and increase retention results. Topics Include: Introduction to Recruitment The Selection Process Goal Setting The Interview Types of Interview Questions Avoiding Bias in Your Selection The Background Check Making Your Offer Orientation and Retention Measuring the Results

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Rewarding employees through various recognition programs is a fantastic investment. They have been shown to increase productivity, employee loyalty, and increased safety. Being appreciated reaps great rewards and praise and recognition are essential to an outstanding workplace and its employees. The Employee Recognition course will show how implementing even the smallest of plans can create value and how the cost of employee recognition is minimal in relation to the benefits that will be experienced. It provides the tools for creating programs that fit an organization and gives tips on how to maintain them and keep teams engaged.   Topics Include: The Many Types of Recognition Programs Designing Employee Recognition Programs How To Get the Buzz Out About Your Program It Starts from The Top! Creating A Culture of Recognition The Best Things in Life Are Free! A Small Gesture Goes a Long Way Pulling Out the Red Carpet The Don’ts of Employee Recognition Maintaining Employee Recognition Programs

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Employee Onboarding is a vital part of any company’s hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. Proper onboarding assists newly hired employees with developing and keeping their skills where knowledge is better retained resulting in greater value for the company. The Employee Onboarding course helps with reducing costs related to employee turnover and teaches how to increase productivity and produce an engaged and skilled workforce. The new-hire phase is a critical time for any company and having a structured set of procedures produces a greater chance of success. Topics Include: Introduction to Onboarding Purpose of Onboarding Onboarding Preparation Onboarding Checklist Creating an Engaging Program Following Up with New Employees Setting Expectations Resiliency and Flexibility Assigning Work Providing Feedback

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When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what is offered, true motivation must come from within. Regardless of how it is characterized, it is important to achieve the right balance in order to ensure a motivated workforce. The Employee Motivation course provides several types of tools to become a great motivator, including goal setting and influencing skills. Learn about five of the most popular motivational models and the steps needed to bring them together to create a custom program. Topics Include: A Psychological Approach Object-Oriented Theory Using Reinforcement Theory Using Expectancy Theory Personality’s Role in Motivation Setting Goals A Personal Toolbox Motivation On the Job Addressing Specific Morale Issues Keeping Yourself Motivated

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Diversity and variety provide greater creativity and innovation and a richer employee experience. Understanding the various forms of diversity can help organizations to be more successful and offers benefits to both companies and employees. The Diversity and Inclusion course provides guidance on how to better manage diversity and recognize its benefits. It covers vital components on the concepts of diversity and teaches the implementation and development of policies that stop discrimination. Topics Include: Understanding Diversity Racial Diversity Employees with Disabilities Pregnant Employees Lactating Mothers Sexual Harassment Employees Over Age 40 LGBTQ Sensitivity Training Handling Diversity Complaints

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The Digital Citizenship course provides the guidance needed in an ever-changing digital world. As our lives are lived more and more online, the need to translate our social skills into the virtual world is more important now than ever before. Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In-person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world. Topics Include: • What Is Digital Citizenship? • Being a Good Citizen • Best Practices for Sharing • Networking and Personal Branding ​ • Digital Security and Safety • Dealing With the Dark Side • Digital Etiquette

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Becoming a new manager can seem like a daunting and challenging task to many. To overcome these hurdles, an environment where employees know what is expected of them must be created. The Developing New Managers course provides the tools to gain the support, best practices, and knowledge needed for managers to succeed. It helps companies develop well rounded, fair and confident managers and teaches how to identify prospective candidates in order to develop them for the best chance for success. Topics Include: Managers are Made, Not Born Creating a Management Track Defining and Building Competencies Managers Learn by Being Managed Well Providing Tools Providing Support Identifying Strong Candidates Early Clearly Defining the Management Track Empowering New Managers Providing Growth Opportunities

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Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviours, and impulses, and apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization. Emotional intelligence is a skill that can be developed to help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide the tools needed to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a more happy and prosperous life. Topics Include: Introduction to Emotional Intelligence The Components of EI Tools to Gain Control Verbal Communication Skills Nonverbal Communication Skills Managing Relationships with Others Overcoming Obstacles Application to Business Practices Benefits of Being Emotionally Aware Making an Impact

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Children are known to have an innate creative ability but for some adults, this creativity can get lost along the way. Learn how to move out of the mundane, be more curious, engage, explore new ideas and recognize creativity to be ready when it happens. The Developing Creativity course provides the ability to identify how to remove barriers that block or limit creativity. Recognize what inspires creativity by learning to improve imagination, divergent thinking, and mental flexibility through mind mapping and individual brainstorming. Topics Include: • What is Creativity? • Getting Inspired • Beating Procrastination • Improving Your Creative Mind Set​ • Curiosity • Taking Risks • Thinking Like a Child • Environmental Factors • Individual Brainstorming

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Developing a business environment that reflects a positive set of values and ethics can produce an increase in teamwork and loyalty. Creating a corporate behavior plan provides structure in an organization and defines expectations. This can open the door to better communication, team building and trust. The Developing Corporate Behaviour course provides the tools necessary to develop a better understanding of behaviour and how it applies to creating a solid corporate behaviour plan. It covers how to effectively implement the plan and the importance of auditing it. Having a plan in place creates accountability and can lower the number of workplace incidents. Topics Include: • The Science of Behaviour • Most Common Categories of Corporate Behaviour • Managerial Structure • Company Values and Ethics • Employee Accountability • Workplace Incidents • Designing and Implementing • Corporate Team Behaviour • Auditing Corporate Behaviour

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Hosting a Lunch and Learn session is a low-cost training option that provides an effective way to introduce a topic or give a small demonstration on a new product or service. Typically, Lunch and Learns are voluntary, therefore getting good attendance numbers can be challenging. The Lunch and Learn course offers quick and useful tools to not only tackle attendance issues but provides the knowledge needed to produce collaborative networking sessions leading to better best-practice sharing between teams. Topics Include: The Prep Work Creating the Content During the Session Food and Facilities Take Away Material Difficult Situations or People What A Lunch and Learn is Not Best Practices

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Delivering constructive criticism is challenging for most people but if done correctly can provide great benefits to an organization. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees. The Delivering Constructive Criticism course provides the tools to gain valuable knowledge and skills to assist with delivering feedback. It reviews when the appropriate time is for constructive feedback and what to do to ensure the behaviours are recognized and corrected. Providing timely and specific feedback shows an employee that management cares about them and will invest time and effort into their careers. Topics Include: • When Should Feedback Occur? • Preparing and Planning • Choosing a Time and Place • During the Session • Setting Goals • Diffusing Anger or Negative Emotions • What Not to Do • After the Session

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Every organization is responsible for ensuring cyber security. The ability to protect information systems from impairment or theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. The Cyber Security course reviews what the different types of malware and security breaches are and teaches effective prevention methods. It covers the basic concepts associated with cyber security and what a company needs in order to stay secure. Topics Include: • Cyber security Fundamentals • Types of Malware • Cyber Security Breaches • Types of Cyber Attacks • Prevention Tips • Mobile Protection • Social Network Security • Prevention Software • Critical Cyber Threats • Defense Against Hackers

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Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and smart phone apps. The customer experience begins long before the purchase is made. The Customer Support course teaches the new opportunities in customer support services via the internet, and how to maximize these opportunities. It reviews the most common forms of technology being used for customer interaction and what best practices are important to adopt. Topics Include: • What Is Customer Service? • Challenges • Email • Texting • Webchat • Multi-Channel Apps • Support Ticket Apps • Documentation • Feedback • Being Proactive

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Level 1 - 5 Courses Telephone Etiquette Customer Service Skills Handling a Difficult Customer Call Centre Training  Customer Support Level 2 - 10 Courses Telephone Etiquette Customer Service Skills Handling a Difficult Customer Call Centre Training  Customer Support Ten Soft Skills You Need Conflict Resolution Communication Strategies Managing Workplace Anxiety Knowledge Management 

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Critical thinking is vital to success in career and beyond. It is a questioning approach to form a judgment or conclusion and it encourages reflective and independent thinking to guide us through the hundreds of decisions that we make each day. Having these skills provides the best chance of making an informed decision and it can be applied to any subject or situation. It’s important to know how to address challenges with good reasoning and logic and utilizing critical thinking skills leads toward being a more rational and disciplined thinker. The Critical Thinking course provides the skills to approach problems critically, as well as recognize the power of open-mindedness and altering perspective in order to make the best choices. Topics Include: Understanding Critical Thinking The Critical Thinking Process The Benefits Characteristics of a Critical Thinker Improving Your Skills Evaluating the Information The Barriers Changing Your Perspective Putting It All Together

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Having a clear and effective crisis plan and program in place is critical at any company. Being able to identify risk, assess the situation and respond appropriately requires training and practice. The Crisis Management course reviews the warning signs to be aware of to help avoid negative situations as well as teaches the skills necessary to manage a crisis event.  Topics Include: Crisis Workplace Violence Myths Escalation Concerning Behaviours Domestic Violence Indicators Triggers of Workplace Violence Conflict Dangers Response Strategies

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Creativity allows individuals to view and explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily work practices there is a strong increase in the opportunities for growth, engagement, and productivity.  Creativity and innovation can turn ideas and dreams into reality. This Creativity: Thinking Outside the Box course will provide informative tools and practical strategies that will help shape a creative workplace. Creativity plays a key role in building a positive work environment, one in which employees will feel confident in expressing their ideas. When creativity emerges, powerful opportunities and advancements will happen. Topics Include: • Breaking Down Creativity • Creating Business Success • The Creative Process • Creativity vs. Innovation • Fostering a Creative Workplace • Brainstorming • The Creative Team • Creativity Myths • Recognizing Obstacles • Finding Your Creative Mind

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In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This Creative Problem-Solving course will provide an overview of the entire creative problem-solving process, as well as key problem-solving tools that can be used every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered. Topics Include: • The Problem-Solving Method • Information Gathering • Problem Definition • Preparing for Brainstorming • Generating Solutions • Analyzing Solutions • Selecting a Solution • Planning Your Next Steps • Recording Lessons Learned

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Webinars are great low-cost training options to reach large audiences. They can be used to market a new or improved product, train employees, demonstrate a new task, or have meetings with employees located throughout the globe. The Creating a Great Webinar course is all about providing the tools to have a great interaction between the presenter and the audience. It helps to develop the skills needed to promote, host, or facilitate great webinars and shows how to use knowledge and passion around the content being presented to produce an engaged audience. Topics Include: What Can a Webinar Do? Successful Webinar Criteria Finding the Right Format Marketing and Social Media Drive Up Registration Leading Up to Your Webinar Presentation Tips Interacting With Your Audience Mistakes To Avoid Post Event

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