Many studies have found that public speaking is the number one fear among most people but is also one of the skills that can make or break a person’s career. Good public speaking requires a strong set of skills that complement presentation skills. The Presentation Skills course provides presentation skills to make speaking in public less terrifying and more enjoyable. It includes topics such as how to create a compelling presentation using various types of visual aids and how to enhance communication skills to engage an audience. Topics Include: Creating the Program Choosing Your Delivery Methods Verbal Communication Skills Non-Verbal Communication Skills Overcoming Nervousness Creating Fantastic Flip Charts Creating Compelling PowerPoint Presentations Wowing them with the Whiteboard Vibrant Videos and Amazing Audio Pumping it Up a Notch

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Personal productivity is maximized by knowing how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools. The Personal Productivity course teaches how to take ownership in creating a more productive life and how to get on the right track in achieving productivity goals. It provides the tools necessary to maximize the benefits of the resource you have, set boundaries and plan a course of action. Topics Include: Setting SMART Goals The Power of Routines Scheduling Yourself Keeping Yourself on Top of Tasks Tackling New Tasks and Projects Using Project Management Techniques Creating a Workspace Organizing Files and Folders Managing E-Mail Tackling Procrastination

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Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding can provide advantages in both personal and professional settings. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed. With this Personal Branding course learn how to share vision and passions with others. Utilize this knowledge through Social Media to define, influence and protect how others see the brand that is you! Topics Include: • Defining Yourself • Controlling and Developing Your Image • Personal and Professional Influences • Sharpening Your Brand • Appearance Matters • Social Media • Brand Management During a Crisis • Branding Personality Traits

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Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and an employee aligned, which can improve performance and productivity. The Performance Management course provides tools to help manage times of transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee’s skill-set and make them a more valuable employee through feedback and coaching. Topics Include: The Basics Goal Setting Establishing Performance Goals 360 Degree Feedback Competency Assessments Kolb’s Learning Cycle Motivation The Performance Journal Creating a Performance Plan

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Experiencing a sales objection can be a disheartening event without the tools to know how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit. The Overcoming Sales Objections course is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented. It’s the action taken after that counts. Topics Include: Three Main Factors Seeing Objections as Opportunities Getting to the Bottom Finding a Point of Agreement Having the Client Answer Their Own Objection Deflating Objections Unvoiced Objections The Five Steps Dos and Don'ts Sealing the Deal

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Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of life, both professional and personal. This course provides the tools necessary in developing better Organizational Skills. Organizational Skills produce improved productivity, better management, and an overall increase in professional growth. Learn the valuable skills required to minimize wasted time looking for those important items, and start knowing where they are by getting organized. Topics include: Remove the Clutter Prioritize Scheduling Your Time To Do Lists Paper and Paperless Storage Organizing Your Work Area Tools to Fight Procrastination Organizing your Inbox Avoid the Causes of Disorganization Discipline is the Key to Stay Organized

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Working with different personalities, opinions, backgrounds, and values can be a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. The Office Politics course is about creating and maintaining better relationships. It is about communicating and working with peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of office politics are better team members and can end up being more successful and productive. Topics Include: New Hires It’s About Interacting and Influencing Dealing With Rumors, Gossip, and Half-Truths Office Personalities Getting Support for Your Projects Conflict Resolution Ethics You Are Not an Island Social Events Outside of Work

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The productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and co-workers healthy. In the Office Health and Safety course, participants will learn the core skills that will help them identify common illnesses, understand how they spread, recognize symptoms, apply treatment, learn prevention techniques and establish an emergency response plan. Topics Include: Common Winter Illnesses Influenza Pneumonia Sore Throat/Strep Throat Norovirus/ Viral Gastroenteritis Keeping a Clean Office Stay/Go Home Emergency Response Plan (ERP)

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Level 1 - 5 Courses Administrative Office Procedures Basic Bookkeeping Customer Service Skills Organizational Skills Archiving and Records Management Level 2 - 10 Courses Administrative Office Procedures Basic Bookkeeping Customer Service Skills Organizational Skills Archiving and Records Management Administrative Support Business Etiquette Personal Productivity Budgets and Financial Reports Self Leadership Level 3 - 15 Courses Administrative Office Procedures Basic Bookkeeping Customer Service Skills Organizational Skills Archiving and Records Management Administrative Support Business Etiquette Personal Productivity Budgets and Financial Reports Self Leadership Executive and Personal Assistants The Cloud and Business Business Writing Communication Strategies Crisis Management

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Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked but having them can lead to increased productivity and performance. The Networking Within the Company course is about creating and maintaining better relationships. Learn to develop skills to avoid obstacles, increase communication, and build relationships that last over time. Understand ways to embrace the aspects of networking in the workplace to grow business and create a more engaging environment. Topics Include • The Benefits of Networking at Work • Networking Obstacles • Networking Principles • How to Build Networks • Recognizing Networking Opportunities • Common Networking Mistakes • Developing Interpersonal Relationships • Online Networking Tools • Time Management • Maintaining Relationships Over Time

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Networking is defined as the exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. The Networking (Outside the Company) course covers the important development of a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, almost every aspect of a networking strategy can improve. Learn common networking mistakes, how to manage a network and the different tools available for building the best one. Topics Include: • The Benefits of Networking Outside of Work • Networking Obstacles • Networking Principles • Why Network? • How to Build Networks • Online Networking Tools • Developing Interpersonal Relationships • Common Networking Mistakes • Time Management • Managing a Personal and Professional Network

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Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Being able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiatingcan help eliminate problems due to uneven negotiations. The Negotiation Skills course provides these tools to help get a sense of understanding an opponent and the importance of working in an atmosphere of respect to not settle for less than what is fair. Topics Include: • Understanding Negotiation • Getting Prepared • Laying the Groundwork • Exchanging Information • Bargaining • About Mutual Gain • Closing • Dealing with Difficult Issues • Negotiating Outside the Boardroom • Negotiating on Behalf of Someone Else

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Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing teams through recruiting and training new agents. This tactic of marketing helps boost the company’s sales force not only from the sales of the primary agent, but also from the sales and profits of the agents they have recruited. The Multi-Level Marketing course teaches the specifics of how multi-level marketing works and how to effectively source agents. For many companies, it can prove to be a valuable tool for not only building revenue, but also for building marketing and networking circles. Topics Include: How Does Multi-Level Marketing Work Building a Contact List Recruiting New Agents Training MLM Agents Sponsorship/Mentorship Providing Marketing Presentation Training Providing Social Media Training Providing Training in Recruitment Providing Ethics Training

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Finding the right incentive for each member of a sales team can be done through finding the right motivation and works best when developed internally. The right incentives can be found through better communication and mentoring. The Motivating Your Sales Team course teaches how to create the right motivating environment to shape and develop sales teams through healthy competition. Instilling better motivation in a team will ensure an increase in performance and productivity. Topics Include: Creating a Motivational Environment Communicating to Motivate Training Your Team Emulating Best Practices Providing Tools Finding Out What Motivates Employees Tailoring Rewards to the Employee Creating Team Incentives Implementing Incentives Recognizing Achievements

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Mobile learning, or mLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets or laptops. mLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use. With this mLearning course begin to see the importance and usefulness of mLearning in any organization. Absorbing the ins and outs of utilizing mLearning provides the skills needed to take advantage of technology to educate employees and clients more efficiently. Topics Include: • What is mLearning? • Common mLearning Devices • Ancillary Equipment in mLearning • mLearning vs. eLearning • Four C’s of mLearning • Aspects of mLearning • Challenges of mLearning • Benefits of mLearning • Getting mLearning Started • Employee Training

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Effective onboarding of new employees is a secure investment that will assist new-hires in developing their skills and knowledge, and provide value within the company. Matching the technically skilled workforce with the new and emerging needs of a company gives an organization an advantage within the market. The Millennial Onboarding course covers a specialized type of employee onboarding. Understanding the need to tweak traditional onboarding processes where Millennials are concerned better suits the requirements of the company and of the new hire. Learn how to onboard to increase productivity and produce a happier and more skilled workforce. Topics Include Purpose Of Onboarding Introduction Millennials and Onboarding Onboarding Checklist Engaging the Millennial Employee Following Up with the Millennial Employee Setting Expectations with the Millennial Employee Mentoring the Millennial Employee Assigning Work to the Millennial Employee Providing Feedback

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Traditionally, middle managers make up the largest managerial layer in an organization. The middle manager is responsible to those above them and those below them and they head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understand how to effectively execute them. The Middle Manager course focuses on these essential managers and provides them with the opportunities to succeed. It teaches middle managers how to understand their role in the organization and the impact their communication has on the large percentage of the organization they are in contact with. Topics Include: Introduction to Management Ethics and Social Responsibility Managing Information Decision-Making Controlling Basics of Control Organizational Strategy Innovation and Change Organizational Structures and Process Managing Teams Motivation and Leadership

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This course is designed to provide the basic tools required to initiate and manage meetings. It teaches planning and leading techniques that provide the confidence to run a meeting that will engage attendees and leave a positive and lasting impression. Through this course participants will learn the needed skills in planning and implementing a successful meeting. The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on course where participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills. Topics include: Planning and Preparing Setting up the Meeting Space Electronic Options Meeting Roles and Responsibilities Chairing a Meeting Dealing with Disruptions Taking Minutes Making the Most of Your Meeting

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Effectively managing a company’s image requires strategic communication planning. Understanding the practical and hands-on tools needed to develop a skillset in dealing with the media and the public is paramount to an organization’s image. The Media and Public Relations course teaches successful methods of communicating a company’s value to the public. It covers the importance of crisis planning and how to ensure employees remain up-to-date on company relations and what their role is in managing the image of the company. Topics Include: Networking for Success The Meet and Greet Dressing for Success Writing Setting Goals Issues and Crisis Communication Planning Social Media (The PR Toolkit) Employee Communications

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While training can have many positive benefits, oftentimes it can be hard to place a dollar value on the it. Sales training or time management might have direct, tangible results but other categories such as communication or leadership can be more challenging to recognize. The Measuring Results from Training course provides ways to evaluate training progress and teaches how to use those results to demonstrate tangible benefits. It covers evaluation of training programs and how to modify and update curriculum to ensure content that is better suited to all participants. Topics Include: Kolb’s™ Learning Styles Kirkpatrick’s™ Levels of Evaluation Types of Measurement Tools Focusing the Training Creating an Evaluation Plan Assessing Learning before Training Assessing Learning after Training The Long Term View Calculating the Return on Investment (ROI)

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Level 1 - 5 Courses Marketing Basics Media and Public Relations Social Media Marketing Communication Strategies Media and Public Relations Level 2 - 10 Courses Marketing Basics Media and Public Relations Social Media Marketing Communication Strategies Media and Public Relations Internet Marketing Fundamentals Crisis Management Presentation Skills Creating a Great Webinar Public Speaking

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Marketing is an essential element for any business. It can be that one missing piece of the puzzle, and when it fits, the big picture is revealed. The benefits of marketing are endless and without it most businesses cannot grow to their full potential. The Marketing Basics course provides a basic knowledge of marketing and teaches tips on how to use marketing to build and grow a business. Marketing continually evolves and having a new perspective can assist with marketing decisions. No matter what the product or service is, all businesses can benefit with a better understanding of marketing. Topics Include: What is Marketing? Common Marketing Types The Marketing Mix Communicating the Right Way Customer Communications Marketing Goals The Marketing Funnel Marketing Mistakes

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Workplace harassment is an increasing issue in the organizations of today. It can appear in many forms and being familiar with the issues allows situations to be handled properly, minimizing the chance of future incident. The Managing Workplace Harassment course provides guidance in an ever-changing work environment and provides the tools to ensure the entire organization recognizes, monitors and reports these situations to help foster a safer and more productive workplace. Topics Include: Discrimination Physical Harassment Verbal Harassment Sexual Harassment Psychological Harassment Cyberbullying Employer Responsibility Stopping Harassment Before It Happens Reporting Harassment Handling Harassment Complaints

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Everyone will experience anxiety at some point in their lives. Anxiety is a normal reaction characterized by feelings of fear or apprehension. One of the leading places that individuals will experience anxiety or excessive stress is the workplace. While it is normal to have some fear or feel out of place at work occasionally, it can become a serious problem when the anxiety becomes unmanageable and inhibits everyday activities. Anxiety can have a negative impact on work quality and performance and can affect relationships with colleagues. Identifying workplace anxiety and learning powerful coping strategies will help to work with anxiety, rather than against it. The Managing Workplace Anxiety course provides the resources and effective skills needed to help recognize and manage anxiety in the workplace. It teaches how to feel more confident in the professional environment and how to prepare to overcome the challenges that the workplace may bring. Topics Include: Types of Anxiety Physical Symptoms Anxiety Triggers Anxiety vs. Nervousness Recognizing Anxiety in Others Coping Strategies Acknowledging the Situation The Positive Aspects When to Seek Extra Help

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