Level 1 - 5 Courses Personal Branding Prospecting and Lead Generation Business Acumen Business Ethics Business Etiquette Level 2 - 10 Courses Personal Branding Prospecting and Lead Generation Business Acumen Business Ethics Business Etiquette Business Writing Contract Management  Crisis Management  Networking Outside the Company Talent Management Level 3 - 15 Courses Personal Branding Prospecting and Lead Generation Business Acumen Business Ethics Business Etiquette Business Writing Contract Management  Crisis Management  Networking Outside the Company Talent Management Human Resources Management Performance Management Supply Chain Management The Cloud and Business Change Management

Read more less

A company’s ethics will determine its reputation and good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability but it takes time and effort. The Business Ethics course will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, and competitors.Learn how all of these groups have an effect on the way a company’s ethics are developed and how to create the most effective program. Topics Include: • What is Ethics? • Implementing Ethics in the Workplace • Business and Social Responsibilities • Ethical Decisions • Whistle Blowing • Managerial Ethics • Unethical Behavior • Ethics in Business

Read more less

Business etiquette is a set of manners often upheld by custom that is accepted or vital in a profession. Typically enforced by the members of an organization, those who violate business etiquette are usually not as well respected by colleagues. Gaining and maintaining respect at work is necessary for most people to feel better about their jobs which can translate into better customer relationships. The Business Etiquette course teaches the components of creating a professional, mutually respectful atmosphere and how to improve communication to help an organization serve as a productive place. Topics Include: • Understanding Etiquette • The Meet and Greet • The Dining in Style • Eating Out • Business Email Etiquette • Telephone Etiquette • The Written Letter • Dressing for Success • International Etiquette

Read more less

Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee’s retirement, identifying common obstacles and learning how to overcome them is essential. The Business Succession Planning course will show the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio. Topics Include: Succession Planning Vs. Replacement Planning Preparing for the Planning Process Initiating Process The SWOT Analysis Developing the Succession Plan Executing the Plan Gaining Support Managing the Change Overcoming Roadblocks Reaching the End

Read more less

Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. This course provides a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide that extra benefit in the business world that a lot of people are losing. Topics include: Working with Words Constructing Sentences Creating Paragraphs Writing Meeting Agendas Writing E-mails Writing Business Letters Writing Proposals Writing Reports Other Types of Documents Proofreading and Finishing

Read more less

Good phone communication is a highly valuable tool to have in an employee’s skill-set to build confidence, improve sales, and help gain new customers. A more confident employee is known to produce happier and more loyal customers. The Call Centre Training course can help lower costs related to turnover by teaching skills to improve productivity and performance. It covers evaluating metrics and coaching participants to reach their potential, and provides tips to keep skill-sets at a high level. Topics Include: Getting Started The Basics Phone Etiquette Tools Speaking Like a Star Types of Questions Benchmarking Goal Setting Key Steps Closing

Read more less

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation. The Change Management course provides the tools to implement changes more smoothly and to have those changes better accepted. It teaches how change is implemented and provides tools for managing reactions to change. Topics Include: • Preparing for Change • Identifying the WIIFM • Understanding Change on an Individual Level • Leading and Managing the Change • Gaining Support • Making it all Worthwhile • Using Appreciative Inquiry • Bringing People to Your Side • Building Resiliency • Building Flexibility

Read more less

While a training program on workplace manners and courtesy may seem like overkill, the reality is that perceived rudeness can drastically affect an organization. Understanding uncivil behaviour and workplace etiquette can have a direct impact on the bottom line. The Civility in the Workplace course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. It teaches the skills needed to effectively practice civil behaviour, as well as different ways organizations can systematize civility in the workplace. Topics Include: • What is Uncivil Behavior? • Effective Work Etiquette • Costs and Rewards • Conflict Resolution • Getting to the Cause • Communication • Negotiation • Identifying Your Need • Writing a Civility Policy • Implementing the Policy

Read more less

Coaching is the process of relationship building and setting goals. How well one coaches is related directly to how well they are able to foster a great working relationship with employees through understanding them and strategic goal setting. The Coaching and Mentoring course focuses on how to better coach employees to higher performance through building trust and learning how to provide support to overcome challenges. It teaches how to set appropriate goals and how to use feedback properly for better relationship building. Topics Include: Defining Coaching and Mentoring Setting Goals Understanding the Reality Developing Options The Importance of Trust Providing Feedback Overcoming Roadblocks Reaching the End How Mentoring Differs from Coaching

Read more less

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring. The Coaching Salespeople course provides the specifics of how to develop coaching skills, how to understand the roles and responsibilities of coaching as well as the challenges that coaches face in regards to working with salespeople. Topics Include: What Is a Coach? Coaching Process Inspiring Authentic Leadership Best Practices Competition Data Maintenance Strategies Avoiding Common Mistakes

Read more less

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. This course will provide the knowledge and skills required to collaborate with others and create that important document. It will touch on the types of collaboration, and ways to improve them through certain tools and processes. Topics include: What is Collaborative Business Writing Types of Collaborative Business Writing Collaborative Team Members Collaborative Tools and Processes Setting Style Guidelines Barriers to Successful Collaborative Writing Overcoming Collaborative Writing Barriers Styles of Dealing with Conflict Tips for Successful Business Writing Collaboration Examples of Collaborative Business Writing

Read more less

Level 1 - 5 Courses Body Language Basics Interpersonal Skills Assertiveness and Self-Confidence Presentation Skills Ten Soft Skills You Need Level 2 - 10 Courses Body Language Basics Interpersonal Skills Assertiveness and Self-Confidence Presentation Skills Ten Soft Skills You Need Developing Emotional Intelligence Conflict Resolution Delivering Constructive Criticism Public Speaking Communication Strategies Level 3 - 15 Courses Body Language Basics Interpersonal Skills Assertiveness and Self-Confidence Presentation Skills Ten Soft Skills You Need Developing Emotional Intelligence Conflict Resolution Delivering Constructive Criticism Public Speaking Communication Strategies Media and Public Relations Crisis Management Personal Branding Life Coaching Essentials Social Intelligence

Read more less

For the better part of every day, we are communicating with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something! This Communication Strategies course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and can positively impact everyone involved. Topics Include: • The Big Picture • Understanding Communication Barriers • Paraverbal Communication Skills • Non-Verbal Communication • Speaking Like a STAR • Listening Skills • Asking Good Questions • Appreciative Inquiry • Mastering the Art of Conversation • Advanced Communication Skills

Read more less

An annual review can help keep employees happy, engaged, and focused. It is human nature to want to succeed and providing feedback on positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. The Conducting Annual Employee Reviews course teaches the steps involved in conducting a well-designed employee annual review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance can be seen throughout an organization. Topics Include: How to Conduct Annual Reviews Common Mistakes Successful Tips for Concept of Pay for Performance How to Tie Employee Compensation to Firm-Wide Returns How to Communicate Employee Expectations Effectively Meaningful Questions to Gauge Employee Happiness

Read more less

There is bound to be conflict of some degree in every organization and learning to deal with it is important no matter the size of the company. Left unchecked or not resolved, it can lead to lost production, absences, attrition, and even law suits. The Conflict Resolution course provides crucial conflict management skills. It provides a seven-step conflict resolution process to help resolve disputes of any size. It teaches solution building and finding common ground as well as dealing with anger using the Agreement Frame method. Topics Include: • An Introduction to Conflict Resolution • The Thomas-Kilmann Instrument • Creating an Effective Atmosphere • Creating Mutual Understanding • Focusing on Individual Needs • Getting to the Root Cause • Generating Options • Building a Solution • The Short Version of the Process • Additional Tools

Read more less

Customers want a well-educated agent when they contact a business and want reassurance that the person answering their questions knows what they are talking about. Training staff and providing information that is needed to effectively assist customers is paramount to any successful business operation. The Contact Centre Training course teaches how to provide a great customer experience by developing skills on how to deal with difficult costumers, build rapport, and how to have great listening skills. It focuses on increasing overall customer satisfaction throughout an organization. Topics Include: It Starts at the Top Peer Training How to Build Rapport Learning to Listen Manners Matter - Etiquette & Customer Service Handling Difficult Customers Getting the Necessary Information Performance Evaluations Training Doesn’t Stop

Read more less

Contracts are the basis of most business relationships. If contracts are managed well, business relationships can flourish. However, companies can face financial loss, relationship harm, and damaged reputations when they are not. The Contract Management course teaches the ins and outs of contracts with vendors, employees, customers, and partnerships, and shows how these agreements must be managed carefully. All the small details are covered to prepare for effective implementation in any business. Topics Include: Defining Contract Management Legal and Ethical Contract Management Contract Management Requests How to Create a Contract Contract Negotiations Assess Performance Relationships Amending Contracts Conducting Audits Renewing Contracts

Read more less

Webinars are great low-cost training options to reach large audiences. They can be used to market a new or improved product, train employees, demonstrate a new task, or have meetings with employees located throughout the globe. The Creating a Great Webinar course is all about providing the tools to have a great interaction between the presenter and the audience. It helps to develop the skills needed to promote, host, or facilitate great webinars and shows how to use knowledge and passion around the content being presented to produce an engaged audience. Topics Include: What Can a Webinar Do? Successful Webinar Criteria Finding the Right Format Marketing and Social Media Drive Up Registration Leading Up to Your Webinar Presentation Tips Interacting With Your Audience Mistakes To Avoid Post Event

Read more less

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This Creative Problem-Solving course will provide an overview of the entire creative problem-solving process, as well as key problem-solving tools that can be used every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered. Topics Include: • The Problem-Solving Method • Information Gathering • Problem Definition • Preparing for Brainstorming • Generating Solutions • Analyzing Solutions • Selecting a Solution • Planning Your Next Steps • Recording Lessons Learned

Read more less

Creativity allows individuals to view and explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily work practices there is a strong increase in the opportunities for growth, engagement, and productivity.  Creativity and innovation can turn ideas and dreams into reality. This Creativity: Thinking Outside the Box course will provide informative tools and practical strategies that will help shape a creative workplace. Creativity plays a key role in building a positive work environment, one in which employees will feel confident in expressing their ideas. When creativity emerges, powerful opportunities and advancements will happen. Topics Include: • Breaking Down Creativity • Creating Business Success • The Creative Process • Creativity vs. Innovation • Fostering a Creative Workplace • Brainstorming • The Creative Team • Creativity Myths • Recognizing Obstacles • Finding Your Creative Mind

Read more less

Having a clear and effective crisis plan and program in place is critical at any company. Being able to identify risk, assess the situation and respond appropriately requires training and practice. The Crisis Management course reviews the warning signs to be aware of to help avoid negative situations as well as teaches the skills necessary to manage a crisis event.  Topics Include: Crisis Workplace Violence Myths Escalation Concerning Behaviours Domestic Violence Indicators Triggers of Workplace Violence Conflict Dangers Response Strategies

Read more less

Critical thinking is vital to success in career and beyond. It is a questioning approach to form a judgment or conclusion and it encourages reflective and independent thinking to guide us through the hundreds of decisions that we make each day. Having these skills provides the best chance of making an informed decision and it can be applied to any subject or situation. It’s important to know how to address challenges with good reasoning and logic and utilizing critical thinking skills leads toward being a more rational and disciplined thinker. The Critical Thinking course provides the skills to approach problems critically, as well as recognize the power of open-mindedness and altering perspective in order to make the best choices. Topics Include: Understanding Critical Thinking The Critical Thinking Process The Benefits Characteristics of a Critical Thinker Improving Your Skills Evaluating the Information The Barriers Changing Your Perspective Putting It All Together

Read more less

Customer service is not only for those on the front lines serving people or selling a product. It can be everything from the people who produce the paycheques in an organization to a company owner managing their team. Customer service is about serving both external and internal customers effectively to support positive results. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. It teaches a strong set of skills including in-person and over the phone techniques, dealing with difficult customers, and generating return business.   Topics Include: • Who We Are and What We Do • Establishing Your Attitude • Identifying and Addressing Needs • Generating Return Business • In-Person Customer Service • Giving Customer Service over the Phone • Providing Electronic Customer Service • Recovering Difficult Customers • Understanding When to Escalate • Ten Things You Can Do to WOW Every Time

Read more less

Level 1 - 5 Courses Telephone Etiquette Customer Service Skills Handling a Difficult Customer Call Centre Training  Customer Support Level 2 - 10 Courses Telephone Etiquette Customer Service Skills Handling a Difficult Customer Call Centre Training  Customer Support Ten Soft Skills You Need Conflict Resolution Communication Strategies Managing Workplace Anxiety Knowledge Management 

Read more less